Insurance-Approved Car Repair and Claim Assistance in Swan Hill

When accidents happen, Swan Hill Windscreens Collision Repair Centre is here to make the insurance claim and repair process simple. Based in Swan Hill, VIC, we are trusted specialists in insurance-approved vehicle repairs, helping drivers get back on the road quickly and confidently. With over 40 years of experience, our family-owned business has built strong relationships with major insurers, ensuring your claim is handled efficiently and your vehicle is repaired to manufacturer standards.

 

We proudly service Swan Hill and surrounding areas, offering a complete solution from quotes and assessments to final delivery. Whether you need windscreen repair or collision restoration, our experienced team will guide you through every step of your insurance claim.

Person in suit writing on clipboard at a damaged car; broken windshield in the background.
Red car with extensive front-end damage, broken headlight, parked on a street. A white vehicle is in the background.
Mechanic assessing damage to a black car's rear bumper. Trunk open.
Two damaged vehicles after a collision. Black car's front and white SUV's side are heavily damaged on a gravel road.

What to Do If You Need Insurance Work or Have Had an Accident

If you have been in an accident or need insurance repair work, following the right steps will help make the process smooth and stress-free. First, contact your insurer immediately to report the accident, even if you are unsure whether you will make a claim. Depending on your policy, your insurer may recommend a repairer or allow you to choose your own.

 

If you can choose, nominate Swan Hill Windscreens Collision Repair Centre as your preferred repairer. Our experienced team will provide a written quote and liaise directly with your insurer to finalise approval. Once the repair is authorised, we book your vehicle in, complete the work according to manufacturer and regulatory standards, and notify you when it is ready for collection.

 

For cases involving serious structural or frame damage, we follow all VicRoads safety guidelines and manufacturer repair instructions to ensure your vehicle is repaired to legal and safety standards. If your car is deemed a total loss, your insurer will handle the settlement process instead of authorising repairs.

What Else to Consider If You Have Had an Accident

After an accident, it is important to keep detailed records of all related information. This includes photos of the damage, repair quotes, invoices, and any correspondence with insurers or other drivers. These records can be helpful if disputes arise or if further information is required.

 

If another driver was at fault and is uninsured or uncooperative, you may need to send a letter of demand or seek legal advice. Remember, vehicle insurance and personal injury claims are separate processes in Victoria. Any injury-related matters are handled by the Transport Accident Commission (TAC).

 

Our team can guide you through these steps and provide assistance where possible, helping you navigate the process with confidence.

Shattered car windshield with a woman in the background, appearing distressed, talking on the phone outside a house.

Windscreen Repair Precautions for Insurance Claims

If your insurance covers windscreen repairs, it is best to act quickly to prevent further damage. For small chips or cracks, avoid touching the affected area, getting it wet, or allowing dirt to enter the crack, as this can worsen the damage or make repairs more difficult.

 

If your windscreen is broken or severely cracked, bring your vehicle to us as soon as possible. Our technicians can assess whether it can be safely repaired or if a full replacement is required. As the only O’Brien Glass Dealer in Swan Hill, we can handle insurance-approved glass replacements for all makes and models.

Who We Work With – Major Insurers Across Australia

At Swan Hill Windscreens Collision Repair Centre, we work closely with all major Australian insurance companies to ensure your claim is processed efficiently. Our trusted partners include:

  • AAMI
  • YOUI
  • RACV
  • NRMA
  • GIO
  • Allianz
  • And more

Our long-standing relationships with these providers mean we can communicate directly on your behalf, saving you time and reducing the hassle. We also assist with claims from smaller insurers and fleet management organisations, ensuring every customer receives the same high-quality service.

Person inspecting a damaged blue car's front with a clipboard, likely for an insurance claim.
Damaged blue car front end with significant dents and scratches.

Vehicle Insurance Claims and Repairs FAQs

  • Does my car insurance cover windscreen damage?

    Most insurers offer optional windscreen cover as part of their comprehensive policies. Depending on your level of cover, you may be entitled to free chip repairs or replacements with no excess. Check with your insurer for details.

  • Can I choose my own repairer for insurance work?

    In many cases, yes. If your insurer allows you to choose, nominate Swan Hill Windscreens Collision Repair Centre — we are trusted by all major insurers and can manage the process on your behalf.

  • What happens if my car is declared a total loss?

    If the cost of repair exceeds the vehicle’s insured value, your insurer may declare it a total loss. In this case, they will handle the settlement directly with you rather than authorising repairs.

  • Do I need to pay my excess before the repair?

    Yes, if your insurer requires an excess payment, it must be paid before the repair is completed. Your insurer will confirm this during the claim process.

Contact Swan Hill Windscreens Collision Repair Centre today for expert assistance and quality repairs you can trust. Call our friendly team or visit our workshop in Swan Hill to get your vehicle assessed and back on the road.